SUPPORT

Premier Support

We offer a Premier support program which takes all customer service and puts it in the hands of the experts. Premier Support has a monthly fee and must be executed in 6 month intervals. SEP will dedicated staff members to your group and maintain a co-branded relationship with all users in your network.

Premier support includes: [In addition to all the benefits of On-Demand]

• A two-hour response time (business hours)
• 5/10 live phone support
• An assigned CSR or team of CSRs
• Client checks to determine if your company is using NetGen to its full advantage
• A toll-free, designated phone line (available in the United States and Canada)