PRODUCTS

Support Generator

SEP clients have discovered that expert support is one of the most critical factors for a successful software deployment. SEP includes an ON-DEMAND level of support as part of your subscription / License. For those companies that want to optimize user adoption, and satisfaction, SEP offers a Premier support option.

On-Demand support includes:

• Multichannel Online help 24/7
• User manuals
• Searchable knowledge base
• Pre-recorded webinars
• Help tags on all pages

Premier support includes: [In addition to all the benefits of On-Demand]

• A two-hour response time (business hours)
• 5/10 live phone support
• An assigned CSR or team of CSRs
• Client checks to determine if your company is using NetGen to its full advantage
• A toll-free, designated phone line (available in the United States and Canada)

We know that having an experienced professional handle support can mean the difference between success and frustration… Our [CSRT’S] are the most knowledgeable in the industry. From calls to e-mails to Web site access, [SG] gives you the options you want, the resolutions you need, and confidence in rolling out and optimizing your NetGen application.